How does Crowd count its licensed users ?

[Julien Tognazzi]

Hi all,

We have a problem with our crowd instance, as it thinks we have more than 50 current users.

Can I see how Crowd does its counting ?

We must have a configuration issue as the end users are way below 50.

We configured 5 applications, all directories are set not to allow authentication.

Then we configured special groups for each app, but the users in the end are more or less the same.

I just recalculate and I found 26 users + 1 from the crowd internal directory + a couple of empty groups...

How can I troubeshoot this issue ?

Thank you.

Julien.

[Julien Tognazzi · Accepted solution]

Thanks for all your comments.

I eventually found my error. We have two LDAP servers configured for the same directory, but we usually only use the groups from one.
For the latest application I added, I used the other one... and so it was counting the users twice.

Regards.

[Patrick Li]

Taking directly from Crowd's license doc page, it should be the total number of users that can log into each of the integrated applications. Are you counting per application?

[Julien Tognazzi]

For each applications we have almost the same end users. So it can't be more than max 30. Unless some users are counted multiple times. But then it would be way more than 53..

[Julien Tognazzi]

I forgot to write our Crowd version is 2.4.2

[Zul NS _Atlassian_]

Might want to check out JRA-26520