For all newly added users in crowd that belong to the delegated microsoft active directory, the group mappings are getting lost, has anyone faced this issue before
UPDATE - in the details tab of a groups i see this msg "Cached locally from remote directory" could this be causing the problem, if yes, any suggestions how to fix?
This might be related to the LDAP directory cache in crowd. These issues usually are fixed by removing the directory and adding it again with the exact same settings. I recommend to backup the application before, just to make sure.
Regarding "This might be related to the LDAP directory cache in crowd", if it's a Delegated Authentication connector then it's not that Crowd is maintaining a cache (because in that case, Crowd has no cache and only has the authorative group mappings, but those mappings can be added from the upstream directory on user login; a subtle difference).
I would guess that this is caused by CWD-3796, which makes sense if you have multiple directories mapped to the application experiencing this. If you're not sure or that doesn't apply to you, I recommend you create a support issue so we can help you work out what the problem is.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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