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File can't be found for importing users

unknown

Dear Crowd community,

Would greatly appreciate your kind advise on how to resolve below error message:

The file "C:\Users\MyName\Documents\User File.csv" cannot be found or read.

The file has been saved with different names, as .csv , the path is exact,

How can I find out which naming convention does the Atlasian server accept?

Thanks in advance for any advice.

Accepted answers

Nic Brough -Adaptavist-

The file name looks fine to me.

I would check the file permissions and ownership - as it seems to be in your documents directory on the server, it may be that the user crowd is running as has no access to that directory.

All comments

Nic Brough -Adaptavist-

The file name looks fine to me.

I would check the file permissions and ownership - as it seems to be in your documents directory on the server, it may be that the user crowd is running as has no access to that directory.

unknown

So should I find the user that Crowd is using and allow it on my machine?

Or is my user not allowed to upload to crowd?

How do I find the name of Crowd user to allow it in my folder?

Thanks in advance.

unknown

can I save the file on the Crowd server instead somehow?

Thanks so much for your kind help

Nic Brough -Adaptavist-

Ah, I see, you've missed the part about the import file having to be on the server where the Crowd service can read it.

I can't help you get the file to the server, I don't know what file transfer or share systems might be enabled on it.