Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,317
Community Members
 
Community Events
165
Community Groups

File can't be found for importing users

Dear Crowd community, 

Would greatly appreciate your kind advise on how to resolve below error message:

The file "C:\Users\MyName\Documents\User File.csv" cannot be found or read.

The file has been saved with different names, as .csv , the path is exact, 

How can I find out which naming convention does the Atlasian server accept? 

Thanks in advance for any advice. 

1 answer

1 accepted

0 votes
Answer accepted

The file name looks fine to me.

I would check the file permissions and ownership - as it seems to be in your documents directory on the server, it may be that the user crowd is running as has no access to that directory.

So should I find the user that Crowd is using and allow it on my machine?

Or is my user not allowed to upload to crowd?

How do I find the name of Crowd user to allow it in my folder?

Thanks in advance. 

can I save the file on the Crowd server instead somehow?

Thanks so much for your kind help 

Ah, I see, you've missed the part about the import file having to be on the server where the Crowd service can read it.

I can't help you get the file to the server, I don't know what file transfer or share systems might be enabled on it. 

And is it possible to use 'Import From Directory' instead?

If I use import from one directory to another  ('Blue Pages' to 'Jira-Wiki' for ex.), 

Will I be able to set the which group in the origin directory to import from? or is it general?

I don't want to just click 'continue' in case that will import all users w/o an option to define subgroups, and approving initiation.

importet.PNGThanks again, 

Yes, you can import from other user directories.  (If you're doing that though, then I'm not sure why you were using csv initially).

That import is everything though, not limited.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

174 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you