Exceptions when installing Crowd

Hi there,

would be happy if anyone can give me a hint here: Gettiung error message that crowd install failed during startup.


Screenshot (22).pngScreenshot (23).png

1 answer

0 votes
Marcin Kempa Atlassian Team Oct 02, 2017

Hi @H-H

Looks like Crowd had some problems with creating 'cwd_cluster_job'. Are you using supported database?

If you could post all the logs it would be easier for us to diagnose the underlying problem.


Best Regards,

Marcin Kempa

Hi Marcin


Thanks for your answer. Attached you will find the link to the full atlassian install log file.


Thanks for any ideas that might help.



I installed it on DEB 9 with MariaDB Server 10.1. Should be pretty much standard I would assume (Apache 2.4)



Hi Marcin


found the problem. The collation within the database (

character set utf8 collate utf8_bin;

) was wrong. Now I was able to install. No problems. 

Marcin Kempa Atlassian Team Oct 02, 2017

Hi @H-H


Unfortunately, MariaDB is not a supported platform for Crowd at the moment.

There is an open feature request for supporting this type of database here: here https://jira.atlassian.com/browse/CWD-3584. If you are interested in this feature, please watch and vote for this ticket. Customer feedback helps us to shape Crowd future roadmaps.

Is there any particular reason you could not use any of the databases listed in Crowd documentation?


Best Regards,

Marcin Kempa

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