Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Enforce SSO not working for certain users


I'm digging for the resolution of this a long time ago, so decided to ask here do whether someone might help.

We have a Jira Cloud instance wirh Atlassian Access set with SSO Auth set to enforce SSO for all users (there is only one policy)


SSO Enforced Yes.jpg

But when certain users try to log to Service Mgt Portal they are requested for password, but they don't have password, and the link Forget Password doesn't work (the email never reachs user inbox)

redirectToAA false.jpg


1 answer

I also verified user is listed on Authentication policies Members. Even there is no filter to search on this page, I managed going throw the pages and identified the user in question in the list.


Any other clue how the enforce SSO to all domain user ? Even on Customer Portal ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

549 views 15 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you