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Crowd server migration (licensing)


I have just performed a Crowd upgrade andalso migrated servers. I used the built in XML backup process. I expected this to import license details but it hasn't and I am currently uding an evaluation license.

How do I migrate the full commercial license?



2 answers

1 accepted

1 vote
Answer accepted
Eric S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 12, 2011

Hi James,

If you email me at with the SEN # and/or the technical contact email address I can take a look at the license and the account. If you have the same email address domain it shouldn't be a problem getting you the license key for the new server.

In your email, if you put it to my attention it will get direct to me.

I look forward to hearing from you.

Eric Snyder

All sorted. Many thanks Eric for your efforts.


0 votes
Eric S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 10, 2011

Hi James,

You'll need to grab your Crowd license from you account. You will use the same commercial/starter/academic license key for the new instance on the new server.

I hope this helps!

Eric Snyder

Hello Eric

Thanks for this. I do not have access Atlassian account and the Atlassian administrator is currently on leave,

Can I just pull the key off the old server then?


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