can you provide some more information based on the crowd log files
In the past problems have been reported based on the usage of JDK 10 (while JDK 8 is supported). Any chance that this is the case
OpenJDK 1.8 or JDK 1.8 (https://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html) are needed.
Looking in the log file you shared it seems you are using version 13
Can you please check again
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