Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Crowd cannot communicate with mail server

Hello all,

I have installed Crowd in my local server and I cannot configure it to use a GMail account.

I have set the following settings:

SMTP Host: smtp.gmail.com

SMTP Port: 465

Username: t***ar@gmail.com

Password: ********

and enabled the Use Secure Sockets Layer (SSL).

However, if I try to send a test email I get the following error:

Test failed

There was a problem communicating with the mail server.

DEBUG: setDebug: JavaMail version 1.4.7
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "smtp.gmail.com", port 465, isSSL true

I have used the same settings in Confluence and everything works as expected.

Thank you for your time

1 answer

1 accepted

0 votes
Answer accepted
AnnWorley Atlassian Team Aug 03, 2018

Hi, welcome to the Community!

It looks like you have to import an SSL certificate and configure a JNDI resource before you can use Gmail for an SMTP server with Crowd. This article has all the necessary steps Using Gmail as a Crowd Mail Server.

I look forward to hearing how it goes.

Ann

Hi,

thank you for your valuable answer. Everything worked!

I am having a similar problem with Bitbucket. I followed this documentation but I get the error "Sending mail failed. Please verify the mail server configuration and check the logs for details". I noticed that there is no JNDI option for Bitbucket.

Bellow you can find a screenshot from the settings:

bitbucket.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

299 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you