Crowd 2.3.3 with configured directory MyDir = MS Active Directory
In AD - a user has been moved out of configured "MyDir / User DN" into another one in our tree (smth like terminated users), but still shows up in search results.
I am trying to poke around - see what can I do though the Web interface - for example uncheck "active" flag - Crowd returns with
User <xyz> does not exist
2013-11-07 11:24:39,757 http-8095-16 ERROR [console.action.principal.UpdatePrincipal] User <xyz> does not exist
com.atlassian.crowd.exception.UserNotFoundException: User <xyz> does not exist
at sun.reflect.GeneratedMethodAccessor2208.invoke(Unknown Source)
at $Proxy15.updateUser(Unknown Source)
It sounds like you are using a cached directory (cached connector).
If you are using a cached directory, the user will still show up in Crowd until Crowd does the next sync (assuming the user will be excluded by the newest sync). This usually happens in about an hour but you can trigger it early from the configuration page for the directory.
The failure to find the user when you try to update it happens because when updating a user, Crowd first tries to update it in the remote directory, and only updates it in the local cache if the remote directory update succeeds. There are good reasons behind this: if it wasn't done (i.e. if the local cache was updated first), then it would be possible for the sync to trigger between the time the local cache was updated and the time the remote directory was updated so that the sync overrides the manual changes made in the local cache, causing data to be lost (or, another scenario: if the remote directory is not reachable, then Crowd would be causing its cached data to diverge from the remote directory, which is something we try to avoid happening).
Anyway, I suspect the problem has probably fixed itself by now, but if it hasn't, try manually synchronising the cache for your directory.
You might also be interested to know that the latest Crowd (2.7) has sync'ing support for Active Directory's user status flag, so that a user disabled in Active Directory also becomes disabled in Crowd on the next sync.
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events