Crowd Service could not be started.

I just installed Crowd on a Windows server and am having trouble getting it to run as a service.

It did install succesfully as a service under Tomcat however when I try to start the service I get this output:

D:\Atlassian\Crowd>net start Crowd

The Apache Tomcat Crowd service is starting.

The Apache Tomcat Crowd service could not be started.

A service specific error occurred: 0.

More help is available by typing NET HELPMSG 3547.

I have searched and found this article:

https://confluence.atlassian.com/display/CROWDKB/Unable+to+configure+Crowd+to+run+as+a+service+on+Tomcat

However my jdk installation does not have msvcr71.dll, instead it contains msvcr100.dll. I tried simply substituting that for msvcr71.dll in the solution listed in the article to no avail.

Any help would be greatly appreciated.

4 answers

Please also check if you running 32 or 64 bits on your Operating System. If you are running 64 bits, is important that your java and your Crowd are 64 bits as well.

Please check this documentation for more details: https://confluence.atlassian.com/display/JIRAKB/Problems+Installing+JIRA+as+a+Service+on+Windows+64bit

I know that this link is about Jira, but it might help you with its possible resolution.

Hope it helps!

Hi Bruna,

Thanks for your reply.

I am running 64 bit windows. I installed 64 bit Java. I am unsure if my Crowd is 64 bits. On the Crowd download page I only see one standalone zip file, which is what I used following the guide on the site. I don't see any mention of 32 vs 64 bit anywhere on the download or installation pages. How can I tell?

Download Page: http://www.atlassian.com/software/crowd/download

Install guide: https://confluence.atlassian.com/display/CROWD/Installing+Crowd+and+CrowdID

Thanks!

FYI, I also tried getting an older version of the visual c runtime that matches what the crowd article asks for and got the same error despite having it in the tomcat bin directory.

Actually it may not work running Crowd as a service when your enviroment and application are 64bit.

However I found this following documentation which provides some a workaround:

https://confluence.atlassian.com/display/CONFKB/Problems+Installing+Confluence+as+a+Service+on+Windows+64bit

Cheers,

Bernardo

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