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Crowd SSO integration with Jenkins


Hi All,

We are having a requirement to implement Crowd SSO integration with Jenkins. We have gone through the below URLs.

I think this solution works partially, when we login to Jenkins we get automatically logged into JIRA and Crowd.
However, when we log out or log in to Crowd or JIRA, we don’t get logged out or logged in to Jenkins automatically.

We even gone through the suggested options mentioned in atlassian community by setting the session validation value to 0, but it doesn’t seem to work in my case.

Can you provide a solution or suggestions how to get this done. Your urgent help will be highly appreciated.

4 answers

Hi Varsha,


      Is your problem resolved?

I am trying to integrate JIRA-Jenkins, but unable to authenticate JIRA when configuring in Jenkins. Could you please help me?



Divya Srinivasan

0 votes
AnnWorley Atlassian Team Nov 15, 2017

In Varsha's case we discovered that the Crowd 2 plugin from Jenkins  has only been tested up to Crowd 2.3:

This plugin has been tested with Jenkins 1.431 and Crowd 2.3.x

One of the comments at the bottom of the page linked above describes a similar issue (SSO not working properly with Jenkins) on Crowd 2.11. If you are using that plugin, the issue could be with the plugin, in which case we are not likely to find a workaround in Crowd.

@Brian Cullen Do you have a support agreement with Jenkins? If so, perhaps they could shed some light on how to workaround the issue or when an update for the plugin is due to be released.

I did some research on Jenkins' Jira issue tracker and found one case (SSO not working) where similar symptoms were solved by adding the trusted proxies in Crowd as described in Configuring Trusted Proxy Servers. It is not clear what version of Crowd was being used, but as the ticket is from 2014 it is not a later one.

We have already gone through this checklist only while setting up the crowd but still facing the issue as mentioned above.

AnnWorley Atlassian Team Jul 18, 2017

I opened a support case for you so I could look at your logs, you should be getting the notice shortly. 

We are experiencing the same issue.

If you log in to Jenkins then SSO back to JIRA or Confluence works. However if for example you log in to JIRA first you are prompted for your credentials when you go to Jenkins.

I can confirm that the crowd.token_key that is set when I log in to JIRA is the same when I go to Jenkins but SSO is not working.

Is there any update on how this can be resolved?

Marcin Kempa Atlassian Team Nov 15, 2017

Hi @Varsha Kumari and @Brian Cullen


Could you please post versions of Crowd and Jenkins you are using as well as what at the version of JIRA and other Atlassian tools you connect to SSO?

This will be helpful for us to analyze the problem.


Marcin Kempa

Hi @Marcin Kempa,

The versions we are using are as follows:

  • Crowd - 2.12
  • Jenkins - 2.32.1
  • JIRA - 7.3.1
  • Confluence - 6.1.3
  • Bitbucket - 4.14.9




I ended up finding that within Crowd we have a directory with group inside. I had to add the individual groups inside the directory to the jenkins crowd plugin security realm.

Guessing this may already be resolved, but adding for future searches.


Tested with:
Crowd 3
Jenkins 2.84

0 votes
AnnWorley Atlassian Team Jul 17, 2017

Please go through the checklist on this page and let us know what you find:

Troubleshooting SSO with Crowd

Looking forward to follow up questions and hearing your findings.

We have gone through this checlist only while setting up the crowd but still facing the issue as mentioned above.

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