Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Crowd Install Not Working

I know I am probably doing something stupid or missing one small piece but I cannot put my finger on it . I am evaluating a number of Atlassian products for my company and to this point have had no issues. I have followed the instructions for installation in a Windows environment step for step. However, when I launch IE to the default URL for setup, I only get a page can't be displayed error.

I am trying to install on a 64-bit Windows 2008r2 server. Confluence, JIRA and a number of plugins for both are running without issue. I just can't seem to get Crowd running.

11 answers

1 accepted

0 votes
Answer accepted

After Atlassian support could not get it to work, I finally just installed on a different 32-bit Windows 2008 Std server.

Many years later - I have yet to be able to complete the Crowd installation. Trying to connect to a SQL Server (using a named instance, if that matters). I finally was able to get to a point where the database connection succeeds, and the tables are created, but it fails with the error "Missing plugins" (such as soy and a couple others). Why is Crowd's installation so much less solid than Jira and Confluence? I am running both on the same server (not yet in production, but just trying to try them out before I split them up) already, so it's not an issue of communication with the database server. I even downloaded a fresh jdk (1.8, even though that's now super old, but it's what the Crowd docs say is supported) and still no luck.

I got pulled on another issue for a couple of days. Echo simply shows %JAVA_HOME% - not the variable value.

@jobin - very true!

@Boyce, what do you get when you open a command window (windos-R) and type

echo %JAVA_HOME%

I am not sure about the latest versions on Windows but JIRA and Confluence used to come with packaged JRE. Hence no need of separate JAVA_HOME. Crowd needs it though.

Agree about JIRA as user directory but SSO won't be supported.

I think there's still an issue with Crowd on 64 bit platforms, the tomcat was compiled against a 32 bit versio. Applies if you have installed as a service

If java home was missing, the other apps wouldn't work. Must be something specific to Crowd.

What versions of the software are you running?

Also, just be aware you may not need Crowd, Jira can act as your user server

Maybe you are missing Java Home or soemthing. Open a command window, navigate to Crowd folder and execute the bat file from there. If there are any errors, you will see it on the window.

It is a simple "This Page Cannot Be Displayed" error. The apache-tomcat/logs directory is empty and when I execute the batch file, nothing is reported.

0 votes
joe Atlassian Team May 16, 2013

Is start_crowd.bat reporting the base directories and paths when you run it? What's in apache-tomcat/logs? Is the error a 404 or a failure to connect to that port?

Any error in the logs?

There are no events logged. It is almost as if running start_crowd.bat is doing nothing. I have tried on a second server (32 bit) with no joy either.

What is the url you are trying?

http://localhost:8095/crowd. I have also tried explicitly entering the IP address of the server.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

225 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you