After configuring an SMTP server in Crowd's Mail Configuration page, no emails are sent. The SMTP login credentials have been tested and are known to work.
There is no evidence (that I can find) of attempts to send emails, or the resultant failure message.
Given that the symptoms aren't the same, I wouldn't assume that they're related. It might actually delay resolution by a support rep by confusing the sitution.
Also, I don't want to give out potentially sensitive information about our authentication system.
I would suggest opening a ticket, giving them logs, and letting them figure it out.
Posting here for the benefit of others.
The issue (and I am summarizing my IT guy's explanation, but what the hell) was that we whitelisted the Crowd server so that Exchange would allow emails to be sent through it. However, Exchange really wanted credentials from the Crowd server rather than being whitelisted. After removing Crowd from the whitelist, Crowd started sending the credentials (or Exchange started accepting the credentials), and the result is working emails.
Still having issues with users in one directory NOT working, but we're following up with Atlassian support on that.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events