Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Crowd 3.7.0 console won't load - returns 504

After upgrading Crowd from 3.4.4 to 3.7.0 the console won't load. shows the "Set up Crowd" button, clicking on that button redirects to but this page won't load and returns 504 after 1 minute (browser timeout)

This happened with Crowd 3.5.0 as well. When going back to 3.4.4 everything works fine again.

Any help would be greatly appreciated

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 19, 2019

Hi @mw_sysop ,

I am sorry that you are facing issues while setting up the latest Crowd.

Can you please check Crowd logs and paste any errors that you see in the logs?

Also, how did you upgrade Crowd from 3.4.4 ? Can you please share the process



Gaurav Agarwal

Hi @Gaurav ,

The only errors I see in the log are about application links:

Caesium-2-1 WARN [atlassian.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'c82cfacc-1197-3d0c-9b9f-ad6445787b73'

When the server is started and the main page with the "Set up Crowd" button is shown the log stays empty.

To perform the upgrade I used the tar.gz archive:

1) stop Crowd
2) download archive
3) extract
4) change ownership of the files
5) add MySQL connector to {INSTALL_DIR}/
6) change reverse proxy settings in {INSTALL_DIR}/apache-tomcat/conf/server.xml
7) set correct path to Crowd home directory in {INSTALL_DIR}/
8) remove symlink to old version
9) create symlink to new version
10) start crowd 

I have used the above process for all upgrades over the last few years

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events