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Connection timeout linking Jira and Crowd

Tom Lister
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 4, 2020

We are getting a timeout message adding a Crowd directory to our Jira Server.

Application is defined in Crowd.

Addin config in Jira returns:

Connection test failed. Response from the server:
org.apache.http.conn.ConnectTimeoutException: Connect to crowd.cheileu.com:80 [crowd.cheileu.com/54.194.1.186, crowd.cheileu.com/54.194.94.24] failed: connect timed out

The Jira logs only show the timeout error
Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to crowd.cheileu.com:80 [crowd.cheileu.com/54.194.1.186, crowd.cheileu.com/54.194.94.24] failed: connect timed out

I've RTFM'd a few times and I think we've done everything

Postman returns the crowd web-page

Curl doesn't seem to return anything

I have not managed to get a response to a crowd REST call

Any suggestions?

Tom

 

1 answer

0 votes
Dave Theodore [Coyote Creek Consulting]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 4, 2020

Is Crowd listening on port 80? By default, it listens on 8095.

Tom Lister
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2020

Hi @Dave Theodore [Coyote Creek Consulting] 

 

The problem turned out to be security issues between Crowd and Jira nodes in AWS.

We could call it from other devices

 

getting a Curl command to work on server showed the way

 

Tom

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