Hello, we have 2 crowd servers, one prod, one dev
I upgraded our dev instance to latest 2.12, followd the upgrade guide and everything seems to be working except for our User search.
The group search works correctly, connection to our LDAP server is ok, yet the User search fails, the settings for the search are exactly the same as on our Prod instance, yet it works on Prod and does not work on Dev,
heres the User configuration
User DN = blank
User object class = user
User object filter = (|(&(objectCategory=Person)(memberOf:1.2.840.1135126.96.36.1991:=CN=SEC-HUMANS,OU=Security,OU=Groups,DC=MYCOMPANY,DC=local))(CN=MYCOMPANYApp)(sAMAccountName=jira*)(CN=svn*)(CN=teamcity*))
User Name attribute = sAMAccountName
User name RDN attribute = cn
User first name attribute = givenName
User last name attribute = sn
User display name attribute = displayName
User email attribute = mail
User group attribute = memberOf
User password attribute = unicode Pwd
User unique Identifier = objectGUID
The logs dont show any activity when I "test search", I cant detect why its not able to search the tree. thanks.
I checked debug logs from both instances, only diffrence I can spot is that the nonworking Dev instance is doing a search with this "accountExpires" attribute. I think this is messing up the search, whats weird is that I dont have that attribute configured anywhere in my settings, its picking it up from somewhere and adding it to the search string.
with a paging size of: 999
2017-07-12 14:32:22,520 http-bio-127.0.0.1-8095-exec-20 DEBUG [crowd.directory.ldap.SpringLdapTemplateWrapper] Timed call for search with handler on baseDN: dc=COMP,dc=local, filter: (&(|(&(objectCategory=Person)(memberOf:1.2.840.1135188.8.131.521:=CN=SEC-HUMANS,OU=Security,OU=Groups,DC=COMP,DC=local))(CN=COApp)(sAMAccountName=jira*)(CN=svn*)(CN=teamcity*))(|(accountExpires=0)(accountExpires>=131443579422920000))) took 0ms
From this description it looks like it may be related with this issue https://jira.atlassian.com/browse/CWD-4736 which was fixed in 2.12.0. Could you please check how it behaves when you switch off the 'Filter out expired users' in your directory configuration on your dev instance?
Could you check the accountExpires attribute of some of your users in the Active Directory that should be returned in search but are not? Also would it be possible for you to post some sample LDIFF from your AD instance with dummy data that would illustrate the problem?
This would help us to verify the behaviour.
I think that at this point it would be best to contact Atlassian support.
In 2.12.0 we've fixed the handling of expired AD accounts in Crowd (https://jira.atlassian.com/browse/CWD-4736). However, with your setup it seems that etiher accountExpires is not present or Crowd does not handle its value correctly.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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