Cannot login to Crowd after restore database from an earlier version

[Ingridli]

I am trying to upgrade Crowd server. I followed the instruction and installed the new version of Crowd on our test server and imported the database from the earlier version of Crowd. But after that I cannot login to crowd. The earlier version is 2.0.4. The new version is 2.5.3. Need help. Thanks.

[Ingridli · Accepted solution]

Thanks for support from Atlassian. This isse was resolved. Since SSL has been not configured yet, just modify the file <crowd-home>/crowd.properties to change the port from 8443 to 8095, and change https to http.

[LuizA]

Hello There,

In a first moment I would suggest you to take a look at the table 'cwd_user' in your Crowd's database and see if you have an Admin user there (try to recognize your admin in the table, you can check the field 'username') and then you find it, try to replace the admin password by the following procedure:

* Please, perform a backup of your database before running any query

https://confluence.atlassian.com/display/CONF43/Restoring+Passwords+To+Recover+Admin+User+Rights#RestoringPasswordsToRecoverAdminUserRights-Step2.ReplaceAdministratorPassword

After you run this query to change the password, try to login again with the new password. If doesn't work I would suggest you to raise a support ticket at our support.atlassian.com and attach your 'atlassian-confluence.log' for a review.

I hope this helps.

Best Regards,

LJ.

[Ingridli]

Thanks for your reply. I actually already followed that link to restore password and even tried to create a new user in crowd-administrator group. But that did not work. In the database, which is MySQL, I can see those accounts are in there. But when I tried to login to crowd,I got "invalid login".