I am trying to upgrade Crowd server. I followed the instruction and installed the new version of Crowd on our test server and imported the database from the earlier version of Crowd. But after that I cannot login to crowd. The earlier version is 2.0.4. The new version is 2.5.3. Need help. Thanks.
In a first moment I would suggest you to take a look at the table 'cwd_user' in your Crowd's database and see if you have an Admin user there (try to recognize your admin in the table, you can check the field 'username') and then you find it, try to replace the admin password by the following procedure:
* Please, perform a backup of your database before running any query
After you run this query to change the password, try to login again with the new password. If doesn't work I would suggest you to raise a support ticket at our support.atlassian.com and attach your 'atlassian-confluence.log' for a review.
I hope this helps.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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