CROWD installation with 404 error

Trying to evaluate CROWD to sign-in to JIRA and Confluence using Azure o365 SSO. 

It is a fresh installation with 3.1.1 ver in our AWS environment. 

Getting following error, if attach /crowd in the url.

HTTP Status 404 – Not Found


Type Status Report

Message /crowd/console/

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.


Apache Tomcat/8.5.20

 

Crowd-home directory is empty, but I was able to get following error from crowd-installation directory:

22-Dec-2017 16:54:37.095 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file

22-Dec-2017 16:54:37.095 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/openidserver] startup failed due to previous errors

2 answers

1 accepted

0 votes
Accepted answer
Bruno Vincent Community Champion Dec 22, 2017

Hi @Won Je Choi

It's really hard to say without seeing the full log (apache-tomcat/logs/catalina.out) but here are some basic things you should probably check:

  1. Make sure that you installed a full JDK 8 (JRE is not enough and Java 9 is not supported yet) and that you set a JAVA_HOME environment variable pointing at it.
  2. Make sure that the crowd.home property in crowd-webapp/WEB-INF/classes/crowd-init.properties points to an existing folder and that the user running Crowd has all rights on that very folder

which user runs Crowd? @Bruno Vincent kind of confused after setting up JIRA and Confluece because I know that owner of JIRA directories has to be JIRA and Confluece for Confluence. Is it going to be crowd for running Crowd too? thank you!

Bruno Vincent Community Champion Dec 22, 2017

The OS user that you used to run the start_crowd script.

Anyway:

Unsupported major.minor version 52.0

Your JDK version is the problem here. Install JDK 8 and make sure that JAVA_HOME is pointing at it.

Bruno Vincent Community Champion Dec 22, 2017

It can be any user you want. It's actually a common practice to name it crowd but it's really up to you!

You might want to take a look at this page as I assume you're running Linux: https://confluence.atlassian.com/crowd/setting-crowd-to-run-automatically-and-use-an-unprivileged-system-user-on-unix-211649189.html

Thank you! @Bruno Vincent I was able to get to the page where I configure Database, but not getting this error...Could not connect to the database: org.postgresql.util.PSQLException: The connection attempt failed.

 

I followed the instruction from: https://confluence.atlassian.com/crowd/postgresql-4030906.html

and filled in with all the correct information... do you know what the problem would be? Thank you so much!

Bruno Vincent Community Champion Dec 22, 2017

Again, you'll probably get more info in catalina.out. If you're absolutely sure about the database name and the database user credentials, I suspect some network problem (bad or unresolvable hostname? bad port? maybe some firewall blocking the connection to your database).

Having a similar issue. Mine is upgrading from Crowd 2.7.2 to 3.1.1. I start Crowd and can see the process running, but Tomcat throws a 404. From the catalina.out

 

22-Dec-2017 14:44:18.669 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [/usr/java/packages/lib/amd64:/usr/lib/x86_64-linux-gnu/jni:/lib/x86_64-linux-gnu:/usr/lib/x86_64-linux-gnu:/usr/lib/jni:/lib:/usr/lib]
22-Dec-2017 14:44:19.147 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8095"]
22-Dec-2017 14:44:19.261 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
22-Dec-2017 14:44:19.264 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 2298 ms
22-Dec-2017 14:44:19.312 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
22-Dec-2017 14:44:19.317 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.20
22-Dec-2017 14:44:19.433 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Deploying configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/openidclient.xml]
22-Dec-2017 14:44:30.189 INFO [localhost-startStop-1] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
2017-12-22 14:44:31,995 localhost-startStop-1 WARN [web.context.support.XmlWebApplicationContext] Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.CannotLoadBeanClassException: Error loading class [com.atlassian.crowd.openid.client.util.ProxiableConsumerManagerFactory] for bean with name 'consumerManager' defined in class path resource [applicationContext-OpenIDClient.xml]: problem with class file or dependent class; nested exception is java.lang.UnsupportedClassVersionError: com/atlassian/crowd/openid/client/util/ProxiableConsumerManagerFactory : Unsupported major.minor version 52.0 (unable to load class [com.atlassian.crowd.openid.client.util.ProxiableConsumerManagerFactory])
2017-12-22 14:44:32,051 localhost-startStop-1 ERROR [springframework.web.context.ContextLoader] Context initialization failed
org.springframework.beans.factory.CannotLoadBeanClassException: Error loading class [com.atlassian.crowd.openid.client.util.ProxiableConsumerManagerFactory] for bean with name 'consumerManager' defined in class path resource [applicationContext-OpenIDClient.xml]: problem with class file or dependent class; nested exception is java.lang.UnsupportedClassVersionError: com/atlassian/crowd/openid/client/util/ProxiableConsumerManagerFactory : Unsupported major.minor version 52.0 (unable to load class [com.atlassian.crowd.openid.client.util.ProxiableConsumerManagerFactory])
at org.springframework.beans.factory.support.AbstractBeanFactory.resolveBeanClass(AbstractBeanFactory.java:1388)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.getTypeForFactoryMethod(AbstractAutowireCapableBeanFactory.java:684)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.determineTargetType(AbstractAutowireCapableBeanFactory.java:640)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.predictBeanType(AbstractAutowireCapableBeanFactory.java:609)
at org.springframework.beans.factory.support.AbstractBeanFactory.isFactoryBean(AbstractBeanFactory.java:1484)
at org.springframework.beans.factory.support.AbstractBeanFactory.isFactoryBean(AbstractBeanFactory.java:1007)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:741)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:867)
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:543)
at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:443)
at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:325)
at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:107)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4745)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5207)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:752)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:630)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1842)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:473)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.UnsupportedClassVersionError: com/atlassian/crowd/openid/client/util/ProxiableConsumerManagerFactory : Unsupported major.minor version 52.0 (unable to load class [com.atlassian.crowd.openid.client.util.ProxiableConsumerManagerFactory])
at org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2280)
at org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:811)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1254)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1119)
at org.springframework.util.ClassUtils.forName(ClassUtils.java:250)
at org.springframework.beans.factory.support.AbstractBeanDefinition.resolveBeanClass(AbstractBeanDefinition.java:401)
at org.springframework.beans.factory.support.AbstractBeanFactory.doResolveBeanClass(AbstractBeanFactory.java:1432)
at org.springframework.beans.factory.support.AbstractBeanFactory.resolveBeanClass(AbstractBeanFactory.java:1377)
... 24 more
ERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console...
22-Dec-2017 14:44:32.812 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
22-Dec-2017 14:44:32.847 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/openidclient] startup failed due to previous errors
22-Dec-2017 14:44:32.890 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Deployment of configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/openidclient.xml] has finished in [13,457] ms
22-Dec-2017 14:44:32.891 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Deploying configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/openidserver.xml]
22-Dec-2017 14:44:40.393 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
22-Dec-2017 14:44:40.394 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/openidserver] startup failed due to previous errors
22-Dec-2017 14:44:40.408 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Deployment of configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/openidserver.xml] has finished in [7,517] ms
22-Dec-2017 14:44:40.412 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Deploying configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/crowd.xml]
22-Dec-2017 14:44:41.306 SEVERE [localhost-startStop-1] org.apache.catalina.core.ContainerBase.addChildInternal ContainerBase.addChild: start:
org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/crowd]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:167)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:752)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:630)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1842)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:473)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.UnsupportedClassVersionError: com/atlassian/crowd/console/logging/CrowdHomeLogAppender : Unsupported major.minor version 52.0 (unable to load class [com.atlassian.crowd.console.logging.CrowdHomeLogAppender])
at org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2280)
at org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:811)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1254)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1119)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:195)
at org.apache.log4j.helpers.Loader.loadClass(Loader.java:198)
at org.apache.log4j.helpers.OptionConverter.instantiateByClassName(OptionConverter.java:327)
at org.apache.log4j.helpers.OptionConverter.instantiateByKey(OptionConverter.java:124)
at org.apache.log4j.PropertyConfigurator.parseAppender(PropertyConfigurator.java:785)
at org.apache.log4j.PropertyConfigurator.parseCategory(PropertyConfigurator.java:768)
at org.apache.log4j.PropertyConfigurator.configureRootCategory(PropertyConfigurator.java:648)
at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:514)
at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:580)
at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionConverter.java:526)
at org.apache.log4j.LogManager.<clinit>(LogManager.java:127)
at org.slf4j.impl.Log4jLoggerFactory.getLogger(Log4jLoggerFactory.java:64)
at org.slf4j.LoggerFactory.getLogger(LoggerFactory.java:285)
at org.slf4j.bridge.SLF4JBridgeHandler.getSLF4JLogger(SLF4JBridgeHandler.java:204)
at org.slf4j.bridge.SLF4JBridgeHandler.publish(SLF4JBridgeHandler.java:291)
at java.util.logging.Logger.log(Logger.java:616)
at java.util.logging.Logger.doLog(Logger.java:641)
at java.util.logging.Logger.logp(Logger.java:757)
at org.apache.juli.logging.DirectJDKLog.log(DirectJDKLog.java:179)
at org.apache.juli.logging.DirectJDKLog.debug(DirectJDKLog.java:102)
at org.apache.tomcat.util.digester.Digester.addRuleSet(Digester.java:1590)
at org.apache.tomcat.util.descriptor.DigesterFactory.newDigester(DigesterFactory.java:174)
at org.apache.tomcat.util.descriptor.web.WebXmlParser.<init>(WebXmlParser.java:60)
at org.apache.catalina.startup.ContextConfig.webConfig(ContextConfig.java:1104)
at org.apache.catalina.startup.ContextConfig.configureStart(ContextConfig.java:775)
at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:299)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5105)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 10 more

22-Dec-2017 14:44:41.307 SEVERE [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Error deploying configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/crowd.xml]
java.lang.IllegalStateException: ContainerBase.addChild: start: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/crowd]]
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:756)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:630)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1842)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:473)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
at java.lang.Thread.run(Thread.java:748)

22-Dec-2017 14:44:41.307 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDescriptor Deployment of configuration descriptor [/opt/atlassian/crowd/3.1.1/apache-tomcat/conf/Catalina/localhost/crowd.xml] has finished in [895] ms
22-Dec-2017 14:44:41.308 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [/opt/atlassian/crowd/3.1.1/apache-tomcat/webapps/ROOT]
22-Dec-2017 14:44:41.813 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [/opt/atlassian/crowd/3.1.1/apache-tomcat/webapps/ROOT] has finished in [505] ms
22-Dec-2017 14:44:41.844 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8095"]
22-Dec-2017 14:44:41.896 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 22631 ms

I checked everything and it seems like everything is configured properly.  thank you so much!

@Bruno Vincent fyi, I also have copied the postgresql driver following instruction from https://confluence.atlassian.com/crowd/postgresql-4030906.html which did not work :(

Bruno Vincent Community Champion Dec 27, 2017

Hi @Won Je Choi

This does not look like a driver problem, otherwise you would get a ClassNotFoundException. The problem is that Crowd cannot connect to your database, so you should double check the connection settings with your DBA. You might also want to run a simple nc from your Crowd server to check that the database server is actually listening on the provided port:

$ nc <db_hostname> <db_port>

Hi @Bruno Vincent

I have done the same thing as when I set up JIRA and Confluence and they are connected to the same database. Is there a certain crowd config file that I have to configure?

@Bruno VincentYes, you were right! I was missing a security group...thank you so much!

I can get to this page if I don't add /crowd in the urlScreen Shot 2017-12-22 at 12.03.51 PM.png

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