Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Allow self service console to get more descriptive errors when changing password

Hi there,

We are using Crowd 4.2.2. We've set up a directory server to authenticate users using LDAP and enforcing password policy. 

I understand that for an internal directory, we can set up regex to validate the passwords against a set of rules that then gives the user the appropriate error if the password doesnt meet regex. However this isnt possible using external directory server - this is fine, except that, when the user's password does not meet LDAP password policy settings, the blanket error message "You do not have permission to change" is given instead of the actual errors stated in the log, ie :

2021-03-04 14:57:02,376 http-nio-8095-exec-12 ERROR [console.action.user.ChangePassword] When changing the user password
com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.InvalidAttributeValueException: [LDAP: error code 19 - invalid password syntax - password must be at least 12 characters long]; nested exception is [LDAP: error code 19 - invalid password syntax - password must be at least 12 characters long]; remaining name 'uid=testuser,ou=test ou,dc=com,dc=au"


The "no permission to change" generic error is obviously misleading to users because it implies permission issue, not password requirement issue.

I notice as admin, when changing password for a user as administrator  via the Admin console (invoking console.action.principal.UpdatePrincipal in the background), when the password set for user does not meet requirement, it gives you the appropriate descriptive error matching the log.

How can I enable self service console to get the same descriptive logs? Any workaround/hacks??






0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

292 views 16 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you