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Account password cannot be resetted from crowd

My crowd is currently integrated with Jira and Confluence and it's working just as fine. However whenever I create a Crowd Admin user from Crowd. I cannot change the password. From Crowd Admin, when I select a user and click on 'Reset Password' on the left Panel. It asks to send an email. Ones you receive the email and you click on the reset link. this is wat I get.

HTTP Status 404 - /crowd/console/resetpassword.jsp

type Status report

message /crowd/console/resetpassword.jsp

description The requested resource is not available.

Apache Tomcat/7.0.42

------------------------------------------------------------

If I try to change the password from openid, this is what i get.

HTTP Status 404 - /openidserver/secure/profile/changepassword.jsp


type Status report

message /openidserver/secure/profile/changepassword.jsp

description The requested resource is not available.


Apache Tomcat/7.0.42

Please help!!!

1 answer

I just noticed even, when I click on 'Can't access your accont?' at the login page of crowd, it gives me the following error:

HTTP Status 404 - /crowd/console/forgottenlogindetails.jsp


type Status report

message /crowd/console/forgottenlogindetails.jsp

description The requested resource is not available.


Apache Tomcat/7.0.42

Just to clarify, base URL is correct and it's the crowd server's local IP Address.

What version of Crowd are you running? What have you got the base URL and port set to? (just to double check that it is correct)

Hi Caspar,

Crowd version is 2.7.1. and below is an output of the crowd.properties file

session.lastvalidation=session.lastvalidation
session.isauthenticated=session.isauthenticated
application.password=*****************
application.name=crowd
session.validationinterval=0
crowd.server.url=http\://192.168.40.50\:8095/crowd/services/
session.tokenkey=session.tokenkey
application.login.url=http\://192.168.40.50\:8095/crowd

Thanks

Any suggestions please???

Hi Ahmed,

Can you please confirm that http://192.168.40.50:8095/crowdis the URL that you use to access Crowd? In other words, if you copy that URL into your browser window, do you see the Crowd UI?

Yes, thats correct.

Any suggestions please?? I am really stuck, we can't even proceed to the purchase of Crowd because of this issue.

I'd love to give you further suggestions but I can't tell what the problem is from the information here. I can access those pages fine when setting a specific IP address as Crowd's base url. Would you be able to open a support case so that our support team can help you collect the relevant information please? (support cases are always the best option for urgent requests!) Alternatively, since you mention you haven't bought Crowd yet, you may just want to try deleting Crowd's home directory and then redownload, re-extract, and re-install Crowd.

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