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Atlassian For Small/Medium Business Support

Looking at the feasibility of using Atlassian products to build a business helping small/medium businesses and non-profits.  Passwords are always such a pain in the rear.  I know the server (on-prem) versions allow multiple directories and I was wondering if Jira Cloud and Confluence Cloud can be configured to allow SSO for all of my potential customers so they don't have yet another user name and password.  I would expect 20 or so companies and that they'd be using Azure AD for the most part.

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Looks like Atlassian Access is required however says it "doesn't apply to portal customer accounts".  This implies Service Desk customers would have to create "yet another login" which isn't ideal.  Hope someone can confirm.
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