I added proxy host to allow the instance to reach Atlassian servers (which initially I intended to make the plugins searchable) and it fixed the log scanner in our JIRA (v4.3) and confluence (3.5.17).
But now I have a jira test instance (upgraded to 5.1.8) still doesn't work. Any idea? Thanks
Probably we need to get into more deeper troubeshooting steps. You need to collect the threaddumps and submit to Atlassian in a support request - https://confluence.atlassian.com/display/JIRA/Generating+a+Thread+Dump
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