why log scanner ( Atlassian Support Tools ) not working

I tried to use log scanner within Atlassian Support Tools, but it started 0% then stay at 0% and running forever, confluence 3.5.17 version is used, any ideas? Thanks

3 answers

1 accepted

This widget could not be displayed.

Just in case anyone has the same problem again, here is the solution from Atlassian, hope it helps:


This widget could not be displayed.
Joe Wai Tye Atlassian Team Nov 18, 2012

Hi Sherry,

Could you try cleaning the re-indexing and cleaning the cache and see if the problem persists?

This widget could not be displayed.

I added proxy host to allow the instance to reach Atlassian servers (which initially I intended to make the plugins searchable) and it fixed the log scanner in our JIRA (v4.3) and confluence (3.5.17).

But now I have a jira test instance (upgraded to 5.1.8) still doesn't work. Any idea? Thanks

It should be the same. Can you check what does the logs say when you attempy a scan? Does the search in Manage Plugins work in the test system?

Thanks, Renjith. Yes, I did the same to the test 5.1.8 and I can manage plugins now, but the scan still doesn't work. I could not find any error in the log.

What does the log scan screen say? Can you post a screeshot?

The screen has stayed at 0% and run forever (I left it running for the whole night).

Thanks for your help.

Probably we need to get into more deeper troubeshooting steps. You need to collect the threaddumps and submit to Atlassian in a support request - https://confluence.atlassian.com/display/JIRA/Generating+a+Thread+Dump

thanks,Renjith. I have raised a support ticket.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

399 views 4 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you