why can't I see image files in Confluence?

My designer is having troubles viewing PNG image files while working with the Confluence online site. He's working on a Mac. He sees them just fine in edit or proview mode, but when he saves the changes and views the result, the images aren't showing up. I am working on a windows machine however, and I can see the image files just fine. Any ideas?

2 answers

1 accepted

I never got an answer to this question, but I'm answering it because Atlassian keeps prompting me about good housekeeping and karma points. I would "close" this instead, but apparently I don't have enough Karma points yet.

Hi Christy.

Please double check if the images have extensions on their names (eg. png, .jpg). Basically Unix understands an image even if the file does not have an extension, or if this extension is wrong (a jpg with a png extention). Windows do not understand that and will try to interpret the file as it stands on its name.

Hope it helps!

Hi Bruna. My designer tells me that all of his images have extensions. The only thing he's noticed is that Confluence seems to want to preview images in the insert image dialog box before inserting them on the page...but the spinning wheel just keeps spinning. He just clicked to insert anyway. Not sure if that means anything here....but thought we'd share it.

Also - he's running on Mac OS X 10.7.5 and Safari 6.0.5. He says it seems to work slightly better in Firefox...but Safari used to work. Does he need a plug-in refresh or update or something?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

325 views 15 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you