why can't I see image files in Confluence?

My designer is having troubles viewing PNG image files while working with the Confluence online site. He's working on a Mac. He sees them just fine in edit or proview mode, but when he saves the changes and views the result, the images aren't showing up. I am working on a windows machine however, and I can see the image files just fine. Any ideas?

2 answers

1 accepted

I never got an answer to this question, but I'm answering it because Atlassian keeps prompting me about good housekeeping and karma points. I would "close" this instead, but apparently I don't have enough Karma points yet.

Hi Christy.

Please double check if the images have extensions on their names (eg. png, .jpg). Basically Unix understands an image even if the file does not have an extension, or if this extension is wrong (a jpg with a png extention). Windows do not understand that and will try to interpret the file as it stands on its name.

Hope it helps!

Hi Bruna. My designer tells me that all of his images have extensions. The only thing he's noticed is that Confluence seems to want to preview images in the insert image dialog box before inserting them on the page...but the spinning wheel just keeps spinning. He just clicked to insert anyway. Not sure if that means anything here....but thought we'd share it.

Also - he's running on Mac OS X 10.7.5 and Safari 6.0.5. He says it seems to work slightly better in Firefox...but Safari used to work. Does he need a plug-in refresh or update or something?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Confluence

Three common content challenges + how to manage them

An efficient enterprise content management system, or ECM, is a must-have for companies that create work online (cough   cough, all companies). If content calendars, marketing plans, and bu...

28 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you