vsds and xml file and some pictures are opening on confluence page

Hello guys,

Good afternoon!!

We are using confluence server(6.2.0), restored the backups due to some reason.

After successful restore xml and vsds file are not opening and showing error "We can not preview this file" and some pictures are also not dispalying on the confluence page.

Please suggest any possible solution.

Any comments are most appreciated!!

Thanks and Regards,
Shib Saha 


1 answer

Hey Shib,

Confluence needs some time to generate a preview image - when did you restore it?

Have you stored files in your database or on the file system? If on the filesystem - have you restored these too?

Is there any message in the logs?



Hi Christoph,

Thanks for the quick response.

I restored the backups last saturday. No, i have not stored any file seperatly and dont know how to do this.

Could you please explain a little bit more about storing file on database or on file system.

Thanks in advance.

Shib Saha

Hi Shib, so I guess you have another problem. You can find more about where your attachments are stored here:https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html

Please try to preview an attachment or open it and look into the Atlassian-confluence.log and share your findings with us.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

133 views 3 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you