unable to use a key in confluence

[Rachel Davies]

Hello.

I'm a network administrator at a charity that is set up to incubate new start up companies.

Basically we are expierencing a little trouble with one of the spaces. A team member of one group managed to delete their space. But because they are a user (with admin over their space) it did not delete the entire thing.

I can still see the group when I go into "Administrator > Settings > Users & Security > Space premissions" so there are reminants of it about.

But when I go into "spaces" top button it is no where to be seen.

The dilema we are getting is when we try to create a new "Space" for the team the key that was being used by their old space is still taken and I keep getting "premission denied" error.

Any ideas where to start? I've had a quick look around the database but to be honest I first looked at this less than a week ago so it's all still pretty alien to me.

Thanks in advance.

Rach.

[Marlon Aguiar [Atlassian] · Accepted solution]

Hello Rachel,

This is a fairly common issue, as a starting point I recommend you to read this two documents as they explain different ways to remove spaces via the database:

https://confluence.atlassian.com/display/CONFKB/Unable+to+Delete+Space

https://confluence.atlassian.com/display/CONFKB/How+to+Manually+Delete+a+Space

Once you find out the ID for the page via the DB you can also try going into your browser and typing this http://<baseURL>/pages/removepage.action?pageId=XXXXXXX (the X's being your space ID)

Hope this information helps!

Regards,
Marlon Aguiar

[Rachel Davies]

Hello Marlon.

Thank you for your reply, apologies in my delay in getting back to you.

We managed to end up using a different key to avoid the issue. I did manage to find the space ID and used the URL you posted but sadly I was still getting the premissions issue. I'm assuming it was due to the space being empty (sorry should have mentioned that). Only a starter home page was ever made.

Once I am more comfortable using databases I will return to these tutorials to see if I am able to manually find and delete the key. It must just be something really simple that I'm missing.

Many tutorials have mentioned pretty common sense stuff like "find the spaces file" but we do not seem to have one/ I've missed something.

Anyway thanks again for your help and taking the time out of your day.

Kind Regards.

Rachel.