I am unable to add users to restricted pages. When i try adding users the names are not loading. We have recently upgraded confluence from 6.2.4 to 7.0.1 version.
Even have admin rights but unable to load users to add in restricted page. Could you please help me
Thanks in Advance!
Shared the url with Sam and when he clicks on it, he has an error message
When he clicks on "Request Access", I received an email to review request, from there I can grant hims access.
But earlier we used to add people as mentioned in the problem statement. so could you please check that.
Thanks in Advance!
Ok, that makes sense - you can't find Sam on the list because there's no point in selecting them until they have view access. From the configuration of your space, I suspect this was a page restriction that cascaded down from above this page (you can't add view permissions at a lower level that override the ones from above)
Sorry, I am not clear. You mean to say initially as the person was not added (don't have view access) he wasn't loaded and now as he is already added, the name is not being load. Are you trying to convey this?
If that's the case, what is the use of "Add" option that is available in the restricted page?
Could you please elaborate the behaviour of this?
Ok, I know the restrictions can be a bit of a minefield, and I find it easier to work through an example.
Imagine we have a space which is set up so that only Alice, Bob and Charlie can use the space.
One of them creates a page in it called "Home", then one under Home called "Away" and then a third one underneath that called "Overseas". No restrictions on any of them yet. Alice, Bob and Charlie can see and edit all three pages.
Now, Alice goes to "Away" and adds a restriction of "Viewing and editing restricted", and sets up only Alice to have that access.
Bob and Charlie can no longer see that page, nor any of its child pages. The add button is there to allow them in. In this case, when Alice uses "add", it will list them because the site says they can see the page. But let us assume Alice does NOT add them.
When Alice goes to "Overseas", the add button is there to add people, but no-one will be listed, because Bob and Charlie cannot see the page. Even when added in there, they will not see it because the view restriction on the page above says they cannot. But the add button is still there because Alice may want to add people.
Does that help? I know I am not good at explaining restrictions.
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