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the page hangs after you click on edit button

internet is working fine but still this page is showing this error also hangs.98cd5c1b-60a8-4a84-8e3f-0847b363e021.png

1 answer

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Hello Sumbal,

Welcome to Atlassian Community. It's nice to meet you!

Does this occur on all pages and spaces, or only particular ones? I've seen for example if you paste content from another source, it could cause the error:

  • CONFCLOUD-58745 Cannot copy and or edit Confluence page The connection timed out with Maximum call stack size exceeded error

If it is the case where it's only with certain pages, you can have a look at the Storage Format of the page and see if you're running into this bug as well.

If not, then we might need to check your server logs to know the true cause of the timeout.

Regards,

Shannon

the bug persists in view storage option as well, and this is the only page we are facing issue with. Please check the data base.

Hi Sumbal,

I don't have access to your database or log files, so I could use your help in troubleshooting this issue further.

I'm not sure what you mean when you say the bug persist in the View Storage option. My suggestion was to check your page storage and make sure that there aren't any extra tags that might have been added if you copied and pasted the content in the page.

  1. I asked you earlier, but you never confirmed; does this occur on all pages and spaces, or only particular ones?
  2. The issue I mentioned earlier is only affected by the legacy editor. Could you try to create a page using the new editor and let me know if the issue persists? You'll be able to select the new editing template when you click the + button, but if you aren't sure, the Publish should be at the top right-hand corner when you are using the new editor.
  3. Can you confirm that you did not copy and paste any content into the affected page?
  4. What macros are you using on the affected pages?

Thank you for your help.

Regards,

Shannon

Hi Shannon,

  1. No, this happens only with one page which contains the Arabic content and we need to delete that content, but when we click the edit option the page becomes nonresponsive.
  2. We are using the new editor, but the issue is only with this one page.
  3. No, there is no copy and paste content on the page.
  4. No Macros were used

Thanks,

Sumbal

Hi Sumbal,

This is generally an issue with the network connection between you and the site. 

Your screenshot shows me that you're using the legacy editor for this page. If you refresh the page, does the issue go away when you try to save again? 

Can you try loading Confluence in Incognito mode so we can rule out any installed browser extensions? 

Otherwise you might want to migrate that page over to the new editor and then see if you still have the issue.

Looking forward to hearing from you soon!

Shannon

Hi Shannon,

Please find response in bold to your questions.

 

Your screenshot shows me that you're using the legacy editor for this page. If you refresh the page, does the issue go away when you try to save again? 

No, the issue persists whenever we try to edit it no matter what we do. Retry or refresh nothing works.

Can you try loading Confluence in Incognito mode so we can rule out any installed browser extensions? 

Yes, I have checked this in Cognito Mode as well, the issue still persists.

Otherwise, you might want to migrate that page over to the new editor and then see if you still have the issue.

Please share the process, how can I migrate this page to the new editor

 

Thanks,

Sumbal

Hello Sumbal,

Thank you for sharing that information.

I believe this is still likely to be a connectivity issue, but we'd need to have a look at your Cloud site to know.

As for the new editor, it should already available on your site; it would be the default for new pages. I recommend that you raise a ticket with the Cloud Support team so we can have a look.

I checked your Atlassian ID, and I see that you are listed as a regular user on your Cloud site. You'll want to make sure to have your site's admin raise the ticket. Otherwise, our support portal won't allow you as a a regular user to raise a support ticket.

Let me know if you have any trouble.

Shannon

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