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the admin group user can't update user info or user group info.

1.The confluence server and jira server was running normal over 2months ( the confluence user  called "helen"and group imported from the jira, set the whitelist each other and tested ok), one confluence user created by itself can't login the confluence suddenly, others are good, then restart the whole server.  it pop up "mysql must use tx_isolation='READ-COMMITTED'" when restart the confluence , and jira server need set jira home ,so i reset the mysql and jira home,then restart them, they looks started.

2. the helen still can't login the confluence, and others can login and do the rerord correctly, but the admin can't update personel and group info can't be update ,so i check the confluence log. 

 

2021-01-22 19:41:01,674 WARN [myWorkClientChecker:thread-1] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.mywork.host.event.ClientRegistrationEvent[source=com.atlassian.mywork.host.service.ClientServiceImpl@34fe16f4] took 5022 ms (warning threshold is 5000 ms)
2021-01-22 19:41:03,628 ERROR [http-nio-8090-exec-7] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote Jira Directory' is not functional during authentication of 'craig.chen'. Skipped.
-- referer: http://cp-wiki.cnsaas.com/login.action?os_destination=%2Findex.action&permissionViolation=true | url: /dologin.action | traceId: 5dcb02cf798477ba
2021-01-22 19:41:11,132 ERROR [http-nio-8090-exec-3] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote Jira Directory' is not functional during authentication of 'craig.chen'. Skipped.
-- referer: http://cp-wiki.cnsaas.com/authenticate.action?destination=/admin/users/browseusers.action | url: /doauthenticate.action | traceId: ca0b297962a69b54 | userName: craig.chen | action: doauthenticate
2021-01-22 19:41:21,797 WARN [http-nio-8090-exec-2] [confluence.user.actions.EditUserGroupsAction] execute Failed to modify group memberships
-- referer: http://cp-wiki.cnsaas.com/admin/users/editusergroups-start.action?username=baiqiang | url: /admin/users/editusergroups.action | traceId: 985836bbec31bad9 | userName: craig.chen | action: editusergroups
com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home

 

.....

2021-01-22 19:41:21,802 WARN [http-nio-8090-exec-2] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #640928844)
-- referer: http://cp-wiki.cnsaas.com/admin/users/editusergroups-start.action?username=baiqiang | url: /admin/users/editusergroups.action | traceId: 985836bbec31bad9 | userName: craig.chen | action: editusergroups

1 answer

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the log error key info looks like "Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home"

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DEPLOYMENT TYPE
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VERSION
7.4.1
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