receiving warning of reduce users or downgrade from standard to free account or lose access. HELP

Woody Marvel February 20, 2024

receiving warning of reduce users or downgrade from standard to free account or lose access. HELP

 

I want to keep standard plan.

1 answer

1 accepted

0 votes
Answer accepted
Marc Koppelaar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 20, 2024

Hi @Woody Marvel 

Do you pay for the usage of the Standard plan?

This is normally the message you get when you have used the Standard plan as a trail, but you have not provided payment details.

Then your instance needs be downgraded to the Free plan, so only 10 users can be licensed or the access to the instance will be revoked until payment is done.

Woody Marvel February 20, 2024

We are trying to pay but waiting on academic and tax exempt pricing.  Sent this:  https://support.atlassian.com/requests/CA-2833758?src=email

 

We are just starting with the 10 user limit for now. Will grow as needed.

 

Thank you.

Woody Marvel

Marc Koppelaar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 20, 2024

Hi @Woody Marvel 

Reach out to Atlassian and mention this to them that are getting this message and reference the open issue.

That's the only option you have.

Use the following link: https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Woody Marvel February 20, 2024

Marc, yes I have done that and waiting on solid annual price for confluence/jira cloud products. I appreciate the help.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events