"id.atlassian.com refused to connect" on courses app

[Omri Avigdor]

"id.atlassian.com refused to connect" on the courses app

In all courses.

In other profiles in the company, everything is work.

[Omri Avigdor · Accepted solution]

fix. tnx

[Ash Yadav - VMotion IT Solutions]

Hi @Omri Avigdor , Welcome to the Atlassian Community! 

Can you try opening the page in incognito/private window and see if that helps? 

Also please provide a screenshot of the error message if possible. 

Kind Regards, 

Ash 

[Omri Avigdor]

[Ash Yadav - VMotion IT Solutions]

Thank you for sharing the screenshot. 

Have you tried using your browser with incognito/private window?

This will prompt you to re-sign in and usually fixes issues like this. 

I'd also recommend having a look at this KB: Troubleshoot login issues with your Atlassian account | Atlassian Support

Kind Regards, 

Ash

[Omri Avigdor]

Have you tried using your browser with incognito/private window? - Yes. Still.

[Omri Avigdor]

Its also on Courses that I made.

[Ash Yadav - VMotion IT Solutions]

Thanks for confirming. 

Are these courses provided by your company or is this Atlassian material? 

If its the latter, can you provide a link please? 

KR, 

Ash

[Omri Avigdor]

By Company

[Ash Yadav - VMotion IT Solutions]

Ok, we're getting somewhere so. 

Do you know if anyone else in your company is able to access this course material?

KR,

Ash

[Omri Avigdor]

Yes. Everyone.

[Ash Yadav - VMotion IT Solutions]

Ok, this leads me to believe that the issue is on your side rather than the company, which is good because it should be relatively straight forward to fix. 

The issue is likely still related to your browser or network connection. 

I would recommend following this KB fully: Login issues related to browser cookies | Atlassian Support

If at all possible, a different browser. 

Let me know if that works. 

KR, 

Ash