"Who are the Jira Confluence Masters, and what role do they play in optimizing collaboration and pro

Chidera Richards
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October 23, 2023

"Could you please provide comprehensive insights into the role and responsibilities of Jira Confluence Masters? How do they contribute to maximizing collaboration, project management efficiency, and overall productivity within the Atlassian ecosystem? Additionally, what specific skills and expertise are typically associated with individuals who hold the title of Jira Confluence Master?"

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Tim Kopperud
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October 23, 2023

Hi @Chidera Richards, welcome to Atlassian Community.

The Master certification is now renamed to Expert. Having several active Atlassian Professional Certifications (or pro skill badge for Confluence) will give the Atlassian Certified Expert "title" to hold. "Active" is important here because certifications do expire, hence the Expert certificate will expire when the first professional certification have expired.

It is somehow difficult to say exact what an Expert certified person has of skills. Atlassian states this 

Atlassian Certified Experts are respected for their broad Atlassian skills and the value they bring to organizations and teams. They demonstrate expertise at the highest level. There’s no better way to show your proficiency across Atlassian solutions than through this highly-regarded designation.

This is very general, so below you see more details from a Professional certificate (Managing Jira Projects for Cloud )

  • apply best practices to translate team requirements into robust project configurations
  • recommend project types and templates, based on team’s requirements
  • manage project details
  • manage project users, roles, permissions, and troubleshoot problems
  • configure boards across projects and teams
  • manage versions, components, and issue assignment
  • demonstrate expertise in JQL, reports, dashboards, and gadgets
  • manage issue layout configurations
  • understand Jira software features, such as links, attachments, and time tracking
  • utilize automation to remove the need for manual updates

Then there are three more lists like this for the Expert certificate I suspect you are refering to by saying Jira Confluence Masters.

I would recommend looking into the three links above to see each list and what's need to pass the exams. 

So, "what role do they play". In my experience a certified expert within a field do have a major role as the "person to go to" for advice and guidance, solution design and implementation, implementing best practice, convert user needs to good tool configurations, etc. This applies also to the Atlassian Expert certification. For the role title it depends on the employer (consulting externally, working in internal IT, etc). 


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