"Update" button doesn't update the published page - what am I doing wrong.

Susan Davis January 8, 2024

I have a page that I last published about 9 months ago. I want to make updates to the page. I make my updates and then click "UPDATE" button. The page immediately reverts back to the old version of the page from 9 months ago. 

When I click the pencil symbol to edit the page, I can see the changes I was trying to publish, then I click "UPDATE" and it again reverts to the old version. 

What am I missing? 

1 answer

0 votes
Andy Gladstone
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 8, 2024

@Susan Davis when you click on the arrow that is facing downwards next to the update button, do you see that updates are being scheduled for a later date? That may be what is happening. You are scheduling a publish, so the update is not being displayed when you click update. However, when you go to edit the page you see the unpublished changes.

Let us know what you see there.

Here is an example where the page would be published immediately.

Capture.PNG

Susan Davis January 8, 2024

No, the update is scheduled for "immediately".  

Susan Davis January 8, 2024

The updates are saving to my version history, but what shows on the page is still not updating to curretn change. 

Susan Davis January 8, 2024

I can play with version history and find the page I want to "Update" there but it's really silly that I have to follow these steps:

 

edit the page

click Update immediately

see that my changes aren't showing on the published page

go into version history and choose an earlier version

Go into version history and choose the most current histyr

see that my changes are now showing on the published page

 

Although this works, it's really a log of steps when I should be able to simply click "Update" (or at least that's what I thought was supposed to work.)

Andy Gladstone
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2024

Is this issue still persisting? 

Susan Davis January 10, 2024

No... it just resolved itself today. I just updated my operating system this morning (not a big update- I update regularly.). That's the only thing that I know has changed. I don't see how that would make a difference, but maybe it did?!

Mary Neville
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 8, 2024

I'm having the same issue with some pages. It's odd. It would be nice to have a way of force refreshing pages. Some includes don't refresh either.

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