"Something went wrong after loading the editor." Confluence behind NGINX reverse proxy Edited

Hi all - running Confluence behind an NGINX reverse proxy w/ SSL off-loading.  I have followed documentation on configuring Confluence for reverse proxy.  I can reach the Confluence main page, I can log in, I can see my home page, but when I go to create a knowledge base article I get "Something went wrong after loading the editor."

 

UPDATATE:  I just disabled collaborative editing and now everything works.  However, I'd like collaborative editing enabled... but at least this gives me a hint/direction on this issue...

I can't figure out why - any suggestions?  Thanks!

1 answer

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Hi Jon,

We have a few more resources regarding Collaborative Editing and a reverse proxy that you may not have seen, since it's separate from the Confluence documentation on the subject.

First, you'll want to have a look at CONFSERVER-46487, which mentions the following:

When behind proxy, /synchrony location should have explicit intercept errors off. Sites with reverse proxy setups sometimes have "intercept errors on" to redirect to standard site-wide 404 page. This breaks "Create" page functionality in Confluence 6 with collaborative editing on, which apparently uses 404 call, a solution in this case is, i.e. for nginx:

    location /synchrony {
        proxy_intercept_errors off;

Issue discovered and tested on Confluence 6.0.5 behind Nginx.

Secondly, there's a list of Reverse Proxy Issues from our Troubleshooting Collaborative Editing page that you can have a look at.

Further details on reverse proxy are available from our Administering Collaborative Editing page.

Please feel free to take your time with those resources and do let us know if you have any questions.

Kind Regards,
Shannon

Excellent reply thanks Shannon - I will be checking into the documents you've posted!

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