"Ouch! We can't load the PDF" error message when uploading to Confluence Edited

A PDF fails to upload under Safari and Chrome. Loaded another PDF successfully earlier. Never had a problem with PDF anywhere else. I can send you the PDF if you tell me where to put it.

I get "Error connecting to sever" at end of upload -- it seems like its there, but I get the "Ouch" message when I try to look at.

1 answer

Hi Wayne,

I moved your thread to a new question so we could work on it independently. 

Please let me know:

  • What version of Confluence you are seeing the behavior on.
  • Any log messages that are generated when the PDF is uploaded. The atlassian-confluence.log is in the logs subdirectory of Confluence Home.
  • Can you upload other .pdf files? 
  • Do other image files also cause an error, .png, .jpg, etc?

I look forward to hearing more about the issue.

Thanks,

Ann

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Confluence

Three common content challenges + how to manage them

An efficient enterprise content management system, or ECM, is a must-have for companies that create work online (cough   cough, all companies). If content calendars, marketing plans, and bu...

84 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you