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"Ouch! We can't load the PDF" error message when uploading to Confluence Edited

Wayne Cochran Sep 20, 2017

A PDF fails to upload under Safari and Chrome. Loaded another PDF successfully earlier. Never had a problem with PDF anywhere else. I can send you the PDF if you tell me where to put it.

I get "Error connecting to sever" at end of upload -- it seems like its there, but I get the "Ouch" message when I try to look at.

2 answers

0 votes
Ann Worley Atlassian Team Sep 20, 2017 • edited

Hi Wayne,

I moved your thread to a new question so we could work on it independently. 

Please let me know:

  • What version of Confluence you are seeing the behavior on.
  • Any log messages that are generated when the PDF is uploaded. The atlassian-confluence.log is in the logs subdirectory of Confluence Home.
  • Can you upload other .pdf files? 
  • Do other image files also cause an error, .png, .jpg, etc?

I look forward to hearing more about the issue.

Thanks,

Ann

0 votes
Adrian Tung I'm New Here Jan 21, 2019

This just happened to me too (Chrome browser) after adding PDF files using the drag and drop function. 

I searched online but couldn't any solutions - hence posting my workaround...... Refreshing the page seems to fix it for me.

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