"Content Encoding Error" after Upgrade to 8.5.x

[Mykola]

Hi community,

I recently upgraded Confluence Data Centre from 7.13.0 to 7.13.7 - everything went smoothly. No problem.

But after upgrading from 7.13.7 to 8.5.0 I got the

    Content encoding error

    An error occurred while trying to connect to atlassian-    playground.mycompany.com:8443.

    Please contact the website owners to inform them of this problem.

I then rolled back the changes and tried to upgrade from 7.13.7 to 8.5.18, but the problem persists.

I've already found some topics about DB configuration - we've had this problem before, the collations in the DB are adjusted, everything works. I also found a topic about a similar problem caused by some incompatible apps after the upgrade, but there is no way to launch Confluence Data Center without the apps to test it...

I'm slowly running out of ideas...

Do you have any suggestions or hints as to what might be causing the problem?

Best regards,

Myko

[John Funk · Accepted solution]

Hi User,

I suggest you go ahead and open a support ticket with Atlassian for them to investigate. 

https://support.atlassian.com/contact/#/

[Mykola]

Thank you @John Funk .

I will do so.

[Mykola]

Problem solved.

The answer from support team came within a few hours. After analyzing our log files, they gave us valuable feedback, so we were able to fix the problem. And the problem was that we accidentally configured the setenv.sh file in the wrong way. 

Now the new version works as expected.

Thanks for help!

[John Funk]

Awesome! Glad to hear it is working again!