New Confluence hosted instance. Created a new user. Want to delete them. No content created.
<username> cannot be deleted because of the following problems
Please resolve the following application references.
Error communicating with Confluence: Unauthorized
What gives? I am logged in as the admin.
For Atlassian OnDemand, you don't need to be a member of the confluence-administrators group (this group is actually reserved for access only by Atlassian for administration purposes).
If you're in the Administrators and site-admins groups then you should be able to delete the user.
If that's not working, you may want to check your confluence global permissions to make sure that the administrators group have the confluence administrator permission. See https://confluence.atlassian.com/display/DOC/Global+Permissions+Overviewfor more information.
Hope that helps.
Ok. This is getting stupid. I've used Confluence for years and yet with this new hosted instance it won't let me delete users. I understand Groups, Space permissions, etc but it won't let me either add my Confluence Administrator to the Administrator group and/or delete the user.
I am in the Administrator and the site-admins group - there is no way for me to change global permisions to put administrator group with confluence administrator permission (hosted instance reserves this for confluence directly).
WTF. This needs to be solved for us as we can't finish test deployment.
I've done some further investigation, and it turns out this is due to a bug we're seing intermittently, with Admins and Site-Admins unable to delete users.
You can view details at https://jira.atlassian.com/browse/ROTP-2072, and watch the issue if you would like updates.
The best solution in the interim is to disable the user.
In relation to not being able to give the administrator group confluence administrator permission, this should be set automatically - you can confirm this via the confluence global permissions page.
If no users you have access to have the confluence administrator permission level, feel free to log a support request at http://support.atlassian.comfor assistance.
The Hosted Confluence admin is a member of:
but not confluence-administrators. The only user there is sysadmin which we have no access to. We cannot add the hosted admin to the confluence-administrators group. This isn't first time w/us and Atlassian. We've never had to have the instance admin be a member of the confluence admin group. They've been able to add/delete users before...
So I don't think that's it.
Actually you can't delete a user in OnDemand if that user took thw following actions:
If this new user made any of the above you will be unable to delete him/her, the only thing you can do is deactivate the user so it will no longer count against your license as per this page.
Please let us know if the above information helps you.
We are in an evaluation process and facing the same issue. Our user which is trying to delete another user is in the groups as described above (administrator, site-admin). I also tried to delete a test user which was already logged in and another user which never logged in, always the same behaviour:
The users I want to delete are JUST Confluence users (OnDemand) and they did not create any content yet, so the standard remarks from above do not cover my issue.
Also for our company this is a crutial feature we need to decide positive for this solution. As users of the installed version of confluence we wanted to try the "cloud" approach and still hope this issue can be resolved asap.
I also deleted the test users from any group relation - one of my first tries ;-)
Thanks you for your support.
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