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permission to list spaces in your Confluence site

Javier Pérez March 16, 2024

I have created a user with correct permissions to read spaces in my confluence cloud. In fact, i was able to do the integration with the sandbox enviroment. But when I try the integration in the production enviroment, i get this response:

 

{
"errors": [
{
"errorMessage": "Check the user permissions. Your Confluence user doesn't have permission to list spaces in your Confluence site."
}
],
"reasonKey": "sd.kb.link.cloud.error.forbidden",
"reasonCode": "403"
}

 

I logged with the user and it can list and view the space i want to link, how can i debug this? 

1 answer

0 votes
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Hi @Javier Pérez ,

At times a users cache doesn't reflect the changes instantly, would suggest asking the user to try a hard refresh or checking the login in incognito.

Let us know how this works out.

Javier Pérez March 18, 2024

Hi there, 

In fact this problem persists since a week. I just tried today in a Private windows and same error message. 

Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Javier Pérez 

Thanks for the info, in such a scenario I usually recommend the below:

  • Try changing your browser to see if it works in that?
  • Is this an issue only with your user, or affects others too?
  • If none of the debugging bares fruit create a ticket with the support team here https://support.atlassian.com/contact/#/

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