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new created user gets no "sing in" Email

Werner Matt November 8, 2017

Hello everyone,
the  following user (lukas.mainka), don't get the application "sign-in"-email to set their user password. Even with adminstration-rights, I'm not able to set their user passwords.
I already deletet the user accounts and created them new, without success.

1 answer

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 8, 2017

Werner,

Is this on Confluence Cloud, or Server? If it's Cloud and you provide me their email, I can find out why the email is not being delivered.

Kind Regards,
Shannon

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