@mention only pulls google users, not external users

We use Atlassian OnDemand. When using the @mention feature, it only pulls back google account users - no external users in the user list return in the search results.

Is this a configuration issue on our part?

2 answers

1 accepted

Hi Tommy – yes, this sounds like an issue best addressed by our support team.

Atlassian determined this was a bug in the online version - they fixed it and verified that our external users were available using @mention in Confluence

And the response to our issue was very quick!

Is it better to post these kind of questions on support.atlassian.com?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,768 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you