@mention only pulls google users, not external users

[Tommy Joyner]

We use Atlassian OnDemand. When using the @mention feature, it only pulls back google account users - no external users in the user list return in the search results.

Is this a configuration issue on our part?

[Matt · Accepted solution]

Hi Tommy – yes, this sounds like an issue best addressed by our support team.

[Tommy Joyner]

Atlassian determined this was a bug in the online version - they fixed it and verified that our external users were available using @mention in Confluence

And the response to our issue was very quick!

[Bill Rashid]

Matt, we are having this same issue now.  We are on the current Jira cloud version.

[Bill Rashid]

Actually, the issue is that our external users cannot use @mention at all.  As an internal user, we can call out the external users with @mention.

[Bill Rashid]

Never mind

[Tommy Joyner]

Is it better to post these kind of questions on support.atlassian.com?