@mention only pulls google users, not external users

We use Atlassian OnDemand. When using the @mention feature, it only pulls back google account users - no external users in the user list return in the search results.

Is this a configuration issue on our part?

2 answers

1 accepted

Hi Tommy – yes, this sounds like an issue best addressed by our support team.

Atlassian determined this was a bug in the online version - they fixed it and verified that our external users were available using @mention in Confluence

And the response to our issue was very quick!

Is it better to post these kind of questions on support.atlassian.com?

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