The @mention-Function was used to work on our installation. Some weeks ago user informed us (the administrators) that the function obviously doesn't work properly any more. When you start typing a user's name in the edit page-mode the pull down menu appears an it's still possible to select a user who should receive an E-Mail. The result is, that no message is sent. The system itself (Confluence) can still send E-Mails, e.g. the share-function sends E-Mails which can be watched in the mail log.
We tried to deactivate/re-activate the mentions-plugins and deactivated all user-installed plugins with no success. Do you have any suggestions?
The log files atlassian-confluence.log and catalina.out show no error messages or hint what could be the reason.
Maybe this can be related with indexes, so in a first approach I would suggest you to try to rebuild your content indexes from the scratch by the following:
<confluence-home>/index/plugindirectory if it exists. This is where the Usage Tracking plugin stores it's index for the usage statistics and it cannot be rebuilt.
<confluence-home>/index/plugindirectory, create the
<confluence-home>/indexdirectory and copy in the backup of
<confluence-home>/index/plugindirectory made in step 2.
Then try to check the mentions again. Hope this helps.
Here’s another edition of “What’s New” this month in Confluence Cloud. Quickly (and more easily) adjust permission settings We know that sometimes the layers of space permissions and page restric...
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