The @mention-Function was used to work on our installation. Some weeks ago user informed us (the administrators) that the function obviously doesn't work properly any more. When you start typing a user's name in the edit page-mode the pull down menu appears an it's still possible to select a user who should receive an E-Mail. The result is, that no message is sent. The system itself (Confluence) can still send E-Mails, e.g. the share-function sends E-Mails which can be watched in the mail log.
We tried to deactivate/re-activate the mentions-plugins and deactivated all user-installed plugins with no success. Do you have any suggestions?
The log files atlassian-confluence.log and catalina.out show no error messages or hint what could be the reason.
The resolution was that a script automatically de-activated the 'notify watchers'-checkbox. By activating the notify-watchers-function also the @mention did work again.
Maybe this can be related with indexes, so in a first approach I would suggest you to try to rebuild your content indexes from the scratch by the following:
<confluence-home>/index/plugindirectory if it exists. This is where the Usage Tracking plugin stores it's index for the usage statistics and it cannot be rebuilt.
<confluence-home>/index/plugindirectory, create the
<confluence-home>/indexdirectory and copy in the backup of
<confluence-home>/index/plugindirectory made in step 2.
Then try to check the mentions again. Hope this helps.
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