It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

@mention-Function doesn't work

The @mention-Function was used to work on our installation. Some weeks ago user informed us (the administrators) that the function obviously doesn't work properly any more. When you start typing a user's name in the edit page-mode the pull down menu appears an it's still possible to select a user who should receive an E-Mail. The result is, that no message is sent. The system itself (Confluence) can still send E-Mails, e.g. the share-function sends E-Mails which can be watched in the mail log.

We tried to deactivate/re-activate the mentions-plugins and deactivated all user-installed plugins with no success. Do you have any suggestions?

The log files atlassian-confluence.log and catalina.out show no error messages or hint what could be the reason.

2 answers

1 accepted

0 votes
Answer accepted

The resolution was that a script automatically de-activated the 'notify watchers'-checkbox. By activating the notify-watchers-function also the @mention did work again.

Hello Peter,

Maybe this can be related with indexes, so in a first approach I would suggest you to try to rebuild your content indexes from the scratch by the following:

  1. Shut down your Confluence server.
  2. Make a backup of your <confluence-home>/index/plugin directory if it exists. This is where the Usage Tracking plugin stores it's index for the usage statistics and it cannot be rebuilt.
  3. Remove the <confluence-home>/index directory.
  4. If in step 2, you have the <confluence-home>/index/plugin directory, create the <confluence-home>/index directory and copy in the backup of <confluence-home>/index/plugin directory made in step 2.
  5. Restart server - A new index directory will be created upon restart of your application.
  6. Now perform the manual re-indexing of your site to build a brand new index from scratch by these steps: https://confluence.atlassian.com/display/CONF43/Content+Index+Administration#ContentIndexAdministration-RebuildingtheContentIndexes

Then try to check the mentions again. Hope this helps.

Kind Regards,

LJ.

The resolution was that a script automatically de-activated the 'notify watchers'-checkbox. By activating the notify-watchers-function also the @mention did work again.

This worked for me. But I am unsure why it happened as it was a fresh install of Confluence and the first time I went to use @mention it didn't show any user results.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 (you can also ...

2,517 views 14 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you