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mail servers

Eric Davenport
Eric Davenport November 4, 2015

Hello,

When I attempt to setup a mail server in my new Confluence Cloud account, I am unable to see the mail server configuration on the site configuration page. I am a global administrator and cannot seem to locate the configuration, please help

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Rodrigo Silva
Rodrigo Silva
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 4, 2015

Hey Eric, please make sure this settings applies to Confluence Cloud. For example, some configurations  are Server Only:

https://confluence.atlassian.com/conf51/configuring-a-server-for-outgoing-mail-336169677.html

"The information on this page does not apply to Confluence OnDemand."


Cheers, Rodrigo Silva

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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November 5, 2015

Yes, you can't change mail servers on Cloud

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Eric Davenport
Eric Davenport November 6, 2015

What led me to this was that I cannot share a Confluence page via email, the "Share" button is greyed out. That led me to the article that describes how to configure the mail servers. How would I go about remedying the "share" button being greyed out?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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November 6, 2015

Ahh, right. It should be enabled on Cloud automatically as Atlassian set up a mail server by default for you. I'd raise this with https://support.atlassian.com

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