At my previous job, I created a confluence site to store documentation. That company has gone out of business, but one of our customers has hired me directly.
They now want me to continue a project that was started when I worked at my previous job. however, the documentation for that project is all in confluence, and I do not remember my password to log in to view it.
Unfortunately, I cannot do a password reset, because the email tied to that account no longer exists, as it was my company email, and the company has gone out of business.
Is there any possible way to get into the account or recover that documentation?
It took weeks of back and forth with the customer to create and would be very time-consuming to redo.
While you're in a difficult situation, the driver of your question comes down to ownership of the site and its intellectual property as well. Since the site was created while working for a previous and now defunct employer, the employer, and registered business owner still has a claim to the site. Simply put, you may not have a legal option to gain access to the data.
If you're able to prove ownership of the company, then regaining access would be possible, but from what you've said it sounds like that's not a possible option.
Here is further information on our Cloud terms and services; https://www.atlassian.com/legal/cloud-terms-of-service
Additionally, free plan sites are also subject to deletion if they remain inactive for 120 consecutive days.
What happens to Free plan products if they're inactive for too long?
Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.
If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.
Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.
Further information on this may be found at Track storage and move data across products
Thanks! Yes, I tried contacting Atlassian support first, but as it's a free confluence site (It was mostly for myself, and possibly ultimately a couple of others), they just replied to tell me to come ask here. Do you know if there's anything I can do to appeal that and insist that I'll need direct help to resolve my issue?
We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events