is it possible to have external customers view knowledge base articles without creating a login through service desk?

 

1 answer

Hi,

You could just make the content open to anonymous so anyone can view it and they would not need a login.

That is a not quite right ...

You need to create a SPACE that has anonymous access Permissions.  Then any page within that Space is visible to anyone anywhere in the world - just like a "normal" web page. Is that really what you want?

What sort of customers are they - business-to-business?  If so you can demonstrate some customer appreciation and privilege by giving them their own login.

Anonymous access is a bit insecure. Anonymous users can still see the names and emails of everyone else across the site and there's a bit of work involved setting up permissions. If you want to allow anonymous access to your Confluence then it would make sense to set up a separate instance of Confluence. A separate instance for anonymous users is cheap too and you can export/import content between instances via xml.

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