inserting a Excalidraw - Whiteboard error

[tom schuring]

Trying to insert an "Excalidraw - Whiteboard diagram" image causes a 

white page with 

Internal Server Error

to be shown

[Perisic Nikola · Accepted solution]

Hello @tom schuring 

Are you adding a picture that was created from their website or from the Confluence app?

It works when you create an image from their site and then export it as the image.

[tom schuring]

thanks, yeah i try to create the image using the plugin/app.

When we removed the app from our install and then try to re-add it it told us that 


I tried to contact them, but so far no luck on getting any answer...

[Perisic Nikola]

I tried the exact same thing  and I got the same exact error as you did, I've found their support email: support@excalidraw.com , try with this one.

[tom schuring]

I ended up contacting narva.net and they saw that there was something wrong and they fixed it.

all good now.

Thank you !