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inserting a Excalidraw - Whiteboard error

tom schuring March 26, 2024

Trying to insert an "Excalidraw - Whiteboard diagram" image causes a 

white page with 

Internal Server Error

to be shown

 

1 answer

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Perisic Nikola
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March 27, 2024

Hello @tom schuring 

Are you adding a picture that was created from their website or from the Confluence app?

It works when you create an image from their site and then export it as the image.

tom schuring March 27, 2024

thanks, yeah i try to create the image using the plugin/app.

When we removed the app from our install and then try to re-add it it told us that 
image_480.png

I tried to contact them, but so far no luck on getting any answer...

Perisic Nikola
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 27, 2024

I tried the exact same thing  and I got the same exact error as you did, I've found their support email: support@excalidraw.com , try with this one.

tom schuring March 27, 2024

I ended up contacting narva.net and they saw that there was something wrong and they fixed it.

 

all good now.

Thank you !

Like Perisic Nikola likes this

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