image of notify mail is broken in outlook 2007


If the image inserted into a page / blog through attaching from pc,

it couldn't show in outlook 2007, even when I logged in confluence with IE 8.

I founded the images source URL has been changed in outlook 2007.

For example, the image source link was:

http://192.168.1.116/download/attachments/1245186/cat.jpg?version=1&modificationDate=1344266671018

But outlook, it was different:

http://192.168.1.116/download/attachments/1245186/cat.jpg?version=1&modificationDate=1344266671018

Outlook added "amp;" after "&" of the image link.

I doubt if this is the reason why outlook cannot show images.

Is there any solution for outlook to show the attached images?

BTW, is it possible to show images without login Confluence?

1 answer

0 vote

After some research, I believe you might be experiencing a known bug: https://jira.atlassian.com/browse/CONF-15979. Can you confirm that's your case?

Thanks!! But I don't think the cause of my case is the same as CONF-15979 or CONF-9443.

I agree it's not just about server access or loggin, because some of my colleague can see images in notify mail by outlook 2010.

BTW, my colleague have posted same problem on Support and got reply, but I have no permission to see it.

https://support.atlassian.com/browse/CSP-86481 Isn't that information public?


Kelvin Yap Atlassian Team Sep 02, 2012

Hi Keri,

For security and privacy reasons, all support requests over at http://support.atlassian.com are restricted to the Reporter and Atlassian Staff only by default.

If you wish, your colleague can request that you are CC'ed to the ticket so you can view the issue yourself. Your colleague can do this by adding their request as a comment to the ticket in question - please ensure you've created a free account first in order to expedite the process.

I hope that helps!


I've tried the these solutions, but the problem still exists.

(1) In outlook 2007, click File->Options->Trust Center->Email Security, and "uncheck "

Automatic Download--Don't download pictures automatically in HTML e-mail messages or RSS items

(2) Add Sender to Safe Senders List

(3) Use the command "regedit" to clear "OutlookSecureTempFolder"

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

679 views 21 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you