how to re-add a user deleted from this organization?

Carl Dubois December 15, 2023

Deleted a user and unable to re-invite this user. 

Can you clear it on your side?

 

eric.jackson@wwt.com

Ty Carl

1 answer

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Dan Breyen
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December 15, 2023

Hi Carl, welcome to the community. is that user just deactivated?  Under 'Settings/ User management' does their user show up there?  You may have to adjust the filter to look for 'Deactivated' for their status.  If so, I believe you can just reactivate them from there.

Hope that helps.

Carl Dubois December 17, 2023

Hi Dan,

Yes he is in the list for Total Users with a status of Deactivated. If I drill down into that user I see no where I can re activate. I read somewhere about the manage users. Prompt me to add a domain wwt.com but fails and to remove from domain or something like that. Any help appreciated 

KenPennock
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June 12, 2024

i'm having similar issue.  User was deactivated, I need to reactivate it but had to register the domain and could not complete this step due to issues with the domain registration process.  next step was I deleted the user completely with goal of creating them a new account.  upon trying to "invite user" the following error pops up preventing the invite/creation of new user:

"Unable to invite deactivated accounts
Remove or reactivate any deactivated accounts and try again."

At issue is the account has been deleted, which I assume means it is removed,  the user does not show up on the user list as Active, Suspended, or Deactivated.
please help.

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