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how do I get Insert Jira Issue to work in Confluence?

Kris W Sep 12, 2011

I have Confluence 3.5.9 and Jira 4.4. I have set up Jira to trust Confluence using AppLinks.

In Confluence, when editing a page, I can click the Jira button to insert a Jira issue. But:

When Recently Views is highlighted, it says "No search results found."

When Create New Issue is highlighted, the dropdowns have no options. There are no projects in Projects and nothing in Issue Type.

When Search is highlighted, if I enter a search term, it says "The JIRA server didnt understand your search query. If you entered JQL, please ensure that its correctly formed. If you entered an issue key, ensure that it exists and you have permission to view it."

What do I need to do to get this working?

3 answers

1 accepted

1 vote
Answer accepted
Jobin Kuruvilla [Go2Group] Community Leader Sep 12, 2011

When you setup Applinks, have you given the ip addresses? Try removing it because JIRA and Confluence both have applinks plugin installed.

Kris W Sep 13, 2011

I can't edit the IP patterns or URL patterns.

Jira has nothing in the IP Patterns or URL patterns under Outgoing Auth. Under Incoming Auth there's 1 IP pattern and a bunch of URL patterns, the ones mentioned in the documentation.







Each on a separate line. But I can't edit either field. When I click and start typing, nothing happens.

Jobin Kuruvilla [Go2Group] Community Leader Sep 13, 2011

If you scroll down, you will see a 'Modify' button. Click on it and then you can change the ip patterns and urls.

Kris W Sep 14, 2011

Thanks for pointing out the modify button.

I removed the IP patterns and it's working now -- thank you.

Martin Herzog Nov 26, 2012

You da man. That was my problem. Thanks.

0 votes
Azwandi Mohd Aris Sep 13, 2011

I'd check if the server base URL is correctly set both in JIRA and Confluence. If that does not help, review the atlassian-confluence.log for any related error messages.

If you are using trusted app for outoging authentication, make sure that the same username has access in JIRA.

0 votes
Roman Samorodov Nov 16, 2016

Try to turn on the oauth authentication in both JIRA and Confluence.
In JIRA go to Application Links click Edit -> Outgoing Authentication -> Oauth and click Enable.
The same steps for Incoming Authentication in JIRA.
Also you should do the same in Confluence.

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