Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,637,620
Community Members
 
Community Events
196
Community Groups

how can i update my payment card? it expires, but i don't see an option for me to edit or add

my card has expired, but i don't see an option for me to edit or add a new one

2 answers

I agree the doc is out of date... I always struggle when I want to change credit card details.

 

Go to Admin, then Billing, select Manage (one from any product), on left select Billing details... then you have access to a credit card interface.

 

Of course you need Admin rights and so on.

0 votes
Rey C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 27, 2018

Hi Lily,

 

If you are a site admin or listed billing contact then you have the ability to update the payment details.


If you are a Cloud site admin, you can see and update the credit card for your subscription within the site administration console by clicking the cog wheel icon on the right-hand side of the page > Billing > Payment details.

 

If you a listed billing or technical contact then you can follow the steps below to update the credit card information. 

# Log into [My Atlassian|https://my.atlassian.com/] (username: their email address).
# Click on the subscription in question.
# In the Credit Card section, click Provide payment details to update the credit card information.

 

If you are experiencing difficulty with this process, we are happy to help guide you over the phone. The Customer Advocate team can be reached at (512) 640-3000, option 1 at your convenience Monday-Friday between 8:30 AM - 5:00 PM CT.

Hi, looks like the answer is no longer valid.  Could you verify and update it?

I am also facing the same problem. Please help.

I am also facing the same problem.  Please update the documentation on this.

I created a ticket in Atlassian support with the information of the account which I wanted as a billing admin. One of the support staff was quick enough to solve it. The user account that I gave was promoted as a billing admin which solved the issue for me.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events