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email notification question

Hsu Yao Chang Sep 22, 2015

Dear all,

We have setup email notification and test email setting successfully. But why we can not receive email notification by our setting. Thank you.

 

2 answers

1 accepted

0 votes
Answer accepted
Nic Brough [Adaptavist] Community Leader Sep 22, 2015

Do you get test emails that you can send from the email server setup screen?  Do errors occur when you try that send?

Hsu Yao Chang Sep 22, 2015

I can get test email as listed as below:

This is a test message from Confluence.
Server: SMTP Server
From: gxxxxxxxx@yuntech.edu.tw
Host User Name: gxxxxxxx

It show sent test email successfully.Is email  scheduled job problem or not ? Thank you. 

Nic Brough [Adaptavist] Community Leader Sep 22, 2015

Excellent, that's exactly what we needed to know, you have proved that your entire email routing and delivery works fine. So, yes, there's a problem with what is being sent and when by Confluence. The next thing to look at is what you are expecting. You've said "we have set up email notification", but what is that for? What have you set up and what emails are you expecting to be triggered and when?

Hsu Yao Chang Oct 10, 2015

Thank you , probably it works now for the funciton.

0 votes
Hsu Yao Chang Sep 23, 2015

Probably I have some answer about the issue as listed as below:

At confluence version 4.2.1, email notification just only suitable for comment from other account (if you comment your page, maybe it will not send email notification). 

Email notification is not applied to likes , so if you click likes option to some page, it will not send email notification.

But the latest version can be used to comment or likes option.

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