draw.io plugin broken

[tliebscher]

I installed draw.io plugin with a trial license for a self hosted confluence beginning of this year, to compare it to gliffy, which we were/are currently using. It went well and I decided to switch plugins when our license is extended (october). For the time being I left draw.io installed, but we didn't use it.

I probably should have deinstalled it, because now I have the problem that in plugin admin page it says draw.io is outdated, but the update button doesn't work and the detail page does not open either, so I can't even deinstall it. Even when i search for draw.io in the marketplace and click on 'buy now' nothing happens...

Any ideas?

[tliebscher · Accepted solution]

Ok, it seems to be a browser problem. I'm using FF normally, but when I tried it in Chrome it worked fine. Very strange.

[David Benson _draw_io_]

What is your preferred outcome, to uninstall it or to get it working again?

[tliebscher]

get it working again. I'll try Lavakumars suggestion, see if this works

[Lava Kumar Dukanam _Appfire_]

Hi @tliebscher,

You may also try the version you want to use from here:

https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-for-confluence/version-history

copy the download link and use "upload add-on" button from "manage add-ons" section and paste the download link.

Thanks,

Lava

[tliebscher]

Hi, the update did work, but the result is still the same. The addon page won't show details for the plugin. Only the message that it's outdated ist gone ;) Comala still looks like Draw.io before the manual update. I have the same problem there.

[David Benson _draw_io_]

If you open that section up, what does it say about enabled modules?

[tliebscher]

Which section? If you are talking about Draw.io, it is opened up already, as you can see when you look at the little arrow on the lefthand side. What happens is, that it says Loading addon details and then it just shows a blank line.

[David Benson _draw_io_]

I think we need your Confluence logs at this point. Can you send them to support@draw.io please?

[tliebscher]

What exactly do you need? Shall I just create a support .zip and send it to them?

[Dave Bosman [Realdolmen]]

Hi @tliebscher

You can remove it from the installed-plugins directory on the server. 

Don't forget to shut down JIRA before you do this and make a backup.

After the file is removed you can restart JIRA

Regards

Dave